Privacy & Email Terms
Last updated: October 2025
Houseproud Cleaning Pty Ltd (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and manage the information you provide to us through our website and communications.
By using our website or providing your details, you agree to the collection and use of your information in accordance with this policy and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of personal information:
- Your name, address, phone number, and email address
- Details about your cleaning requirements (e.g. property type, preferred times, service frequency)
- Payment details (processed securely through approved third-party providers)
- Any other information you choose to provide when contacting us or completing a form on our website
We collect this information when you:
- Submit a quote or enquiry form
- Book a cleaning service
- Subscribe to our mailing list
- Communicate with us by email, phone, or online
2. How We Use Your Information
Your personal information is used for the following purposes:
- To respond to your enquiry or booking request
- To provide cleaning services and customer support
- To send booking confirmations, invoices, and service updates
- To send marketing communications (if you have opted in) such as special offers, updates, and cleaning tips
- To improve our services and website experience
We only use your personal information for the purpose for which it was collected, unless you have given consent for other uses or such use is authorised by law.
3. Email Communications
We use two secure email systems to manage communications with customers:
a. Transactional and Service Emails (via MailGun)
We use MailGunto send operational and service-related emails such as:
- Booking confirmations
- Appointment reminders
- Service updates
- Invoices and payment receipts
These communications are considered essential to delivering our services and cannot be unsubscribed from.
b. Marketing and Newsletter Emails (via Mailchimp)
We use Mailchimp to send marketing and promotional emails such as:
- Special offers and discounts
- Cleaning tips and service updates
- Seasonal promotions
You will only receive marketing emails if you have opted in.
You can update your preferences or unsubscribe at any time using the links in any Mailchimp email or through our Email Preference Centre.
Mailchimp may process and store your data on servers located outside Australia in accordance with its own Privacy Policy.
4. Storage and Security
Your personal information is stored securely and is accessible only to authorised Houseproud Cleaning staff and trusted service providers who assist us in operating our business.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
5. Disclosure to Third Parties
We do not sell, rent, or trade your personal information.
We may share necessary information only with:
- Franchisees and staff directly involved in providing your service
- Trusted service providers who perform functions on our behalf (e.g. MailGun, Mailchimp, payment gateways)
- Government authorities if required by law
All third parties are required to handle your data securely and in accordance with privacy regulations.
6. Access and Correction
You may request access to the personal information we hold about you or request correction of any inaccurate or incomplete information.
Please contact us at hello@houseproud.com.au and we will respond to your request in accordance with the Privacy Act.
7. Cookies and Website Analytics
Our website may use cookies or analytics tools to improve performance and user experience.
Cookies help us understand how visitors interact with our site, allowing us to improve our content and functionality.
You can adjust your browser settings to refuse cookies if you prefer.
8. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Withdraw consent for marketing communications
- Request deletion of your data (where legally permitted)
- Lodge a complaint if you believe we have breached your privacy
To exercise these rights, contact us using the details below.
9. Changes to This Policy
We may update this Privacy & Email Terms policy from time to time to reflect changes in our business or legal requirements.
Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions or concerns about this policy or how your information is handled, please contact:
Houseproud Cleaning Pty Ltd
Email: hello@houseproud.com.au
Website: www.houseproud.com.au